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You will receive an internal error 2318 or 1326 when you try to install Office 2000 SR-1 update. The error message will be:

Internal Error 2318: Please contact product support for assistance.

Or

Error 1326. Error getting file security: SQLSOLDB.HLP GetLastError: 2

The above message is shown when this error occurs. If you are also getting this error message then you can follow the steps given here to solve this error.

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Causes of this error are given below:

If any Microsoft Data Access Components (MDAC) Help files are missing then these error messages can appear. If the MDAC Help file is located in the wrong folder on your hard disk then this error may also cause.

Symptoms of this error are given below:

When you run the Microsoft Office 2000 SR-1 Update, you will receive the following error messages:

Internal Error 2318: Please contact product support for assistance.

Or

Error 1326. Error getting file security: SQLSOLDB.HLP GetLastError: 2

If you create a verbose log file for 1326 error, you will get the similar text written below:

PatchApply(PatchName=sqlsoldb.help,TargetName=C:\WINDOWS\system32\SQLSOLDB.HLP,

PatchSize=1285, TargetSize=8292,PerTick=0,IsCompressed=1, FileAttributes=8192,

PatchAttributes=0) PatchFiles: File: C:\Windows\system32\SQLSOLDB.HLP,

Directory:C:\WINDOWS\system32\, Size: MSI (s) (A4:8C): Note: 1: 1326 2: 2 3: SQLSOLDB.HLP

Error 1326. Error getting file security:SQLSOLDB.HLP GetLastError: 2

MSI (s) (A4:8C): Product: Microsoft Office 2000 SR-1 Premium – Error 1326.

Error getting file security: SQLSOLDB.HLP GetLastError: 2

Action ended 9:15:16: InstallExecute. Return value 3.

If you create a verbose log file for the 2318 error, you will see the following text:

MSI (c) (D9:85): Note: 1: 2318 2: c:\Program Files\Common Files\System\Ado\ADO210.CHM

Internal Error 2318: Please contact product support for assistance.

Action ended 22:03:05: InstallExecute. Return value 3.

Manual steps to solve this issue:

In order to resolve this problem, you will have to re-run the SR-1 Update with verbose logging turned on. Do the following steps:

  1. Go to Start Menu and click on Run.
  2. In the Open box, type the given command:

    Source path\Setup.exe/L2/V

  3. Open the Windows Installer log file with the help of WordPad and then search for the ‘Return value 3’.
  4. Back up a few lines in the log file to the line which contains the file that the update is having problems patching.

MSI (c) (88:87): Note: 1: 2318 2: C:\Program Files\Common Files\System\Ado\ADO210.CHM

For the 1326 error, it’s similar to the following:

PatchFiles: File: C:\WINDOWS\system32\SQLSOLDB.HLP, Directory: C:\WINDOWS\system32\, Size:

If you are not satisfied with the above steps or you are still getting the problem then you can use third party tool Advanced System Repair Tool which is specially designed to solve the windows error from the system.

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Fix Internal Error 2318 or 1326 While Installing Office 2000 SR-1 Update

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